Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.taptapstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.taptapstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.taptapstore@gmail.com.

RIGHT OF CANCELLATION

RETURNS POLICY

We offer a 14 day returns policy, which means you have 14 days from receipt of goods to request a return.
To initiate a return, please contact me at info.taptapstore@gmail.com;
You will then receive a return label and instructions on how and where to send the parcel;
If you have any questions about returns, you can always contact me at info.taptapstore@gmail.com

You can return all or part of an order within 14 (fourteen) days from the delivery date. Shipping costs are at the buyer's expense.

To exercise the right of withdrawal, the products must be in perfect resale condition, i.e. unused, undamaged, ruined or soiled, with all accessories, if any, and packed in the original packaging, including instructions for use and documentation.

DAMAGE AND PROBLEMS

Please check your order on receipt and contact us immediately if the item is faulty or damaged or if you have received the wrong item so that we can assess and rectify the problem.
Changes

The quickest way to ensure you receive what you want is to return the item in question and, once the return has been accepted, make a separate purchase of the new item.

Refund

Once we have received and inspected your return, we will let you know whether or not a refund has been authorised. If this is the case, the refund will be processed automatically via the original payment method.It may take some time for the bank or credit card company to process and issue the refund;
The refund will be issued within 14 (fourteen) days from the day the return is received at the warehouse.